Services

Support

Because our customers depend upon their information systems around the clock, we make sure we’re there to support them whenever they need us—24 hours a day, 7 days a week.

Our Client Support Analysts have extensive experience supporting all of the Healthland product applications. In addition, as an IBM Business Partner, we also provide support for the IBM eServers and DB2 database our products run on.

For more information about these and other Healthland support services, visit our support site - Central Station*.  There’ll you’ll be able to access:

• Support System—Enter and track status of support incidents
• Knowledge Base—Review an extensive collection of documents, including answers to frequently asked questions, procedural documentation, release notes, tips and tricks from our support staff, and much more
• Documentation—Access a library of product documentation in downloadable pdf format
• Training—Review schedules, register for courses, and access free training tutorials
• General Information—View up-to-date corporate, event, and product information
• Message Board—Communicate with other clients through email or chat

*If you do not have a login and password, contact your Healthland Representative