Healthland Demonstrates Commitment to Small Community Hospitals with Appointment of New Vice President of Client Experience

Julie Weber-Kramer appointed to lead and improve client experiences across entire client relationship 

GLENWOOD, Minn., January 20, 2010 - Healthland, America's market leader of healthcare information solutions for small community and critical access hospitals, announced today the appointment of Julie Weber-Kramer to the role of vice president of client experience. In this role, Weber-Kramer will be responsible for the Healthland client experience across the entire client relationship, from initial contact with a prospect, to implementation and on-going client support. Her position is effective immediately.

“At Healthland, our brand promise means every product we develop, service we provide, installation we complete and support call we receive must provide small community hospitals with the best experience in the industry,” said Angie Franks, Healthland Senior Vice President of Sales and Market Development. “We are committed to our brand promise and have appointed a talented professional to ensure we deliver. Julie Weber-Kramer is a results-proven professional with twenty years of a progressive and diverse business background, focused on the customer experience. We are pleased she is taking on this important position.”

 “Increasingly, the client experience is seen as a key driver of client value in the marketplace,” said Julie Weber-Kramer, vice president of client experience. “My goal in this new role is to ensure Healthland continues to be a client-focused organization. We will ensure that the voice of our clients resonates within our company as we work to continually enhance their experience across all interactions with our company. In addition, we will work to keep them informed and assured during these times of rapid change in the healthcare industry and continue to: monitor the state of the environment; provide guidance to navigate this changing terrain; and offer win-win solutions that improve our clients' hospital performance, while also improving business results for Healthland.”

Weber-Kramer most recently worked as a professor of management at the G.R. Herberger College of Business, St. Cloud State University. She also served as an independent consultant in the areas of customer experience, service operations, program management and leadership development. Weber-Kramer has held leadership positions at several Twin Cities-based companies including: Medtronic, Deluxe Corporation and Carlson Companies. In her new Healthland role, Weber-Kramer will partner closely with leaders across the company to ensure the best in client care for its impressive base of small community hospitals across the United States.

Weber-Kramer holds a bachelor’s degree from St. Cloud State University, St. Cloud, Minn. and an MBA from the Carlson School of Management, University of Minnesota.